Return, Refund, Exchange & Cancellation Policy
At Sastasaaman.com, customer satisfaction is our priority. We aim to provide a smooth and hassle-free shopping experience.
Return Policy
We offer returns and exchanges within 7 days of delivery.
To be eligible for a return:
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The product must be unused, unworn, and in original condition.
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All original tags, packaging, and accessories must be intact.
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Products without tags or damaged packaging will not be accepted for return.
Exchange Policy
Customers can exchange products for the same item or another product, subject to stock availability. Exchange requests will be processed based on the availability of the requested product at the time of approval.
Return Pickup Service
We provide return pickup service through our delivery partners. A maximum of 3 pickup attempts will be made.
If the pickup is canceled by the customer after scheduling, a ₹150 re-initiation fee may apply for arranging another pickup.
Product Color Disclaimer
Actual product colors may vary slightly from the images displayed on the website due to screen resolution, lighting, and display settings. We try our best to ensure accurate product representation.
Quality Assurance
Every product goes through a strict quality check before dispatch to maintain our quality standards.
Refund Process
Once the returned product is received and inspected at our warehouse, refunds will be processed within 7 working days.
You will receive a confirmation email once the refund has been initiated.
Refund for COD Orders
For Cash on Delivery (COD) orders, customers are requested to contact us with their bank details or preferred refund method.
For refund assistance, contact us at:
Order Cancellation Policy
Orders can be canceled within 24 hours of placing the order.
To request cancellation, please contact:
Once the order has been shipped, it cannot be canceled.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, feel free to contact us:
